Reference

How pavillion888 Handles Your Personal Data

This Privacy Policy covers exactly what data we collect when you open an account, make a deposit, or contact our support team — and how we protect it.

Account data protectionLocal payment privacy — Touch 'n Go eWallet, Boost, GrabPayYour right to access or delete your dataCookie and session transparencyContact path for data requests

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HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Data security on pavillion888 works at the account level, the session level and the payment level. SSL encryption covers every page. Session tokens expire after inactivity so your account does not remain open on a shared device. Payment data — whether you used Boost, GrabPay or Touch 'n Go eWallet — passes through each provider's own secure gateway; we hold only the transaction reference on our side, never the full credential.

Cookie Policy We use session cookies to keep you logged in and analytics cookies to see which parts of the lobby you visit most. You can manage cookie preferences via your browser settings at any time.

Data Retention We keep your account data for as long as your account is active or as required by applicable local law. Once an account is closed, personal data is deleted or anonymised within the period specified in the closure notice.

Account Security Login is protected by a one-time password sent to your registered mobile number. If our system detects an unusual login location or device, your session is paused until you verify via OTP.

Third-Party Sharing We do not sell your data. We share it only with payment processors — such as the Touch 'n Go eWallet or GrabPay gateway — and with service providers bound by confidentiality agreements with us.

DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

If you want to access, correct or delete your personal data, reach out through any of the channels below. Our support team handles data requests alongside account queries, so you do not need a separate process. Responses to data-related requests are typically handled in writing via email so there is a clear record for both sides.

What We Collect and Why We Collect It

pavillion888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on pavillion888, we collect the details you submit during registration — your name, email address, contact number and date of birth. Once you make a deposit using Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX, we record the transaction reference

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and payment method so we can match deposits to your account wallet and process withdrawals correctly. We do not store full card or e-wallet credentials on our servers; payment authentication happens through the respective payment provider's own interface. We also collect device and session data —
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browser type, IP address, and pages visited — for security monitoring and fraud detection. This data is not sold to third parties. It is used internally to verify your identity, process account transactions, respond to support queries, and where local law requires, to meet any applicable
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reporting obligations. Access to your personal file is restricted to authorised staff only. Our data practices apply to all accounts, regardless of whether you are in Kuantan, Kota Bharu or anywhere else in Malaysia where access is permitted under local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Frequently Asked Questions About This Policy

These are the data and privacy questions we hear most from people who have just opened an account or made their first deposit. If your question is not here, contact us through live chat or email and we will respond in writing.

We collect your name, email address, phone number and date of birth at registration. You may be asked for ID documents during account verification to confirm your identity before a withdrawal is processed.

No. Payment authentication happens entirely inside each payment provider's own app or gateway. We only record the transaction reference and amount on our side to match it to your account wallet.

Yes. Send a written request via our support email with your registered email address. We will compile your data file and respond within a reasonable period as required under applicable local law.

Contact us by email or live chat, state that you want your account closed and your data deleted. We will process the request subject to any legal retention obligations that apply at the time.

After closure we retain data only for the period required by applicable local law or financial regulations. Once that period ends, personal records are deleted or anonymised so they cannot be linked back to you.

We use session cookies for login and analytics cookies to understand lobby usage patterns. You can block or delete cookies through your browser settings, though some account functions may not work correctly without session cookies enabled.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How pavillion888 Handles Your Personal Data

Data Handling, Cookies and Account Security

How to Reach Us About Your Privacy

Frequently Asked Questions About This Policy

01 What personal data does pavillion888 collect when I register?

02 Does pavillion888 store my Touch 'n Go eWallet or GrabPay credentials?

03 Can I request a copy of the personal data pavillion888 holds on me?

04 How do I ask pavillion888 to delete my account data?

05 How long does pavillion888 keep my data after I close my account?

06 What cookies does pavillion888 use and how do I control them?

Privacy Policy

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