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What You Agree To When You Use pavillion888

These terms set out how your account works on pavillion888 — what we expect from you, what you can expect from us, and how your wallet activity through Touch 'n Go eWallet, Boost, or GrabPay is handled.

Account Ownership RulesWallet & Payment TermsFair Use PolicyAccount Suspension ConditionsGoverning Law
pavillion888 What You Agree To When You Use pavillion888
TERMS CONTACT

How to Reach Us About These Terms

If something in these terms is unclear, or if you believe your account has been actioned unfairly, reach out through one of the channels below. Our support team can handle account-level queries and escalate formal disputes on your behalf. We aim to respond to written queries within one business day.

Live Chat Open the chat widget on any page of pavillion888 to speak with a support agent directly. Use this for urgent account or payment queries.
Email Support Send a written query to our support address for formal terms-related questions or to request a copy of your account transaction history.
Account Help Centre Log into your pavillion888 account and navigate to the Help section to raise a ticket. Attach any relevant payment reference from your e-wallet app.
HOW WE OPERATE

Account Security, Data and Your Rights

These four areas explain how pavillion888 handles your account under these terms — from the data we keep to how you can request changes or close your account entirely.

Account Data Retention

We keep your account records — including wallet transaction logs from Touch 'n Go eWallet, Boost, and GrabPay — for as long as your account is active and for a period after closure as required by applicable law.

Security Practices

Your account is protected by SSL encryption on all pages. We use OTP verification at login and require PIN or biometric confirmation for e-wallet transactions to reduce unauthorised access.

Requesting Account Changes

To update personal details or request a data correction, log into your account and use the profile settings page, or contact support via live chat with your account email and a valid ID for verification.

Account Closure

You may close your account at any time by contacting support. Any confirmed wallet balance will be returned to your verified payment method — whether that is GrabPay, Boost, or a linked FPX bank account.

Your Questions About These Terms, Answered

These are the questions we hear most often about how these terms work in practice. If your question is not here, our live chat team can walk you through the specific clause.

No. Each person may hold one account only. Duplicate accounts go against these terms and may result in both accounts being suspended and any pending withdrawals being held pending review.

If a suspension is under review, your balance is held until the review concludes. If the suspension is confirmed as a terms breach, the outcome depends on the specific clause involved — support will communicate the decision to you in writing.

We update the effective date at the top of this page whenever terms change. Continuing to use your account after that date means you accept the revised version. We recommend checking this page periodically.

Yes. All payment activity through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX falls under these terms. Transaction records held by pavillion888 are used as the reference for any wallet-related dispute.

Contact support via live chat or email with your account details and the payment reference from your e-wallet app. We escalate formal disputes to our review team and respond within one business day.

Access depends on local law and is available only where local law permits. It is your responsibility to confirm that using this platform complies with the laws in your specific location before opening an account.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.